OUTSOURCED TECHNICAL SUPPORT by 247 CALL CENTER

Outsource to us!

247 Call Center nurtures exceptional professionals that offer a wide range of tech support call center services and solutions. Our outsourced technical support call center is perfect for any company that sells, leases, or maintains equipment or software. Save on the costs of running an in-house technical support team by partnering with 247 Call Center for all your technical support needs.

Tech support is crucial when delivering quality in product or service

If you don’t correctly address your customers’ tech issues, they will never be able to experience the quality of your product at full capacity. Therefore, get the tech support that you need now! Our team can successfully gather and analyze customer information, including information on their issues, to determine the most effective solutions to their problems.

247 Call Center agents have you covered

At our technical support call center, the agents are periodically trained to be able to handle any technical problem that might come up in the ever-changing tech industry of today. We offer tier 1 tech support, including hardware and software troubleshooting, basic product installation or troubleshooting information, and ticket routing. Our technical support agents can also pre-qualify and troubleshoot your customers’ problems/issues 24 hours a day, 7 days a week

247 Call Center's Technical Support Agents deal with:

Our Inbound Call Center Services

247 Call Center customizes inbound customer solutions that best fit your profile.

Live Chat Support Services.

As part of our inbound call center services, we offer Live Chat Support Services that ensure an immediate connection with your customers in the most efficient way possible 24/7.

Technical Support Services

At our Technical Support Call Center, we have specialized teams that will cater to your customer's tech needs satisfactorily and cost-effectively. You will never have to worry about tech issues hindering your growth and lead generation.

Phone Answering Services

Our Live Phone Answering Services give an even more interpersonal touch to effective communication, at which our agents will be specialized for your businesses specifically, 24/7.

Appointment Setting Services

Through our Appointment Setting Services, our professionals will adequately represent your brand identity and values to form worthwhile business relationships, and increase sales.

Call Center Consulting

247 Call Center offers superior consulting services that will provide your business with personalized solutions that optimize your operational strategy and performance. The superb operational performance will in turn ensure a positive customer experience.

Help Desk Services

Our Help Desk Services will professionally help your customers navigate through any issues that they might have. Starting from troubleshooting problems, FAQ uncertainties, other technical problems, and much more adding to the value of our Inbound call center services.

Call Screening Services

Kiss those annoying telemarketers goodbye with our Call Screening Services. We ensure that our agents face no distractions and commit to maximized productivity and sales for your company.

Cold Calling Services

247 Call Center has a team of professionals that will generate new clientele, leads, and sales from your target audience through our Cold Calling Services. You might be having your doubts, but yes they still do work.

Order Taking Services

Our expertise is perfect for effective Order Taking Services. Our agents will make it their top priority to efficiently take and process your costumer's orders, while at the same time keeping their personal info and other data secure.

Event Registration Services

Event Registration can be highly stressful. Therefore, we would love to plan it all for you. Starting from answering questions, confirming reservations, and even processing payments while keeping your personal data secure.

Customer Care Services

Discover how 247 Call Center Call's Advanced Agent Model will promptly and properly solve any of your customers' issues. Our Customer Care Services will keep them happy and loyal indefinitely.

Responsibility

We pride ourselves on our ability to deliver unparalleled quality, with a rigorous screening process to identify the most qualified candidates, comprehensive training and assessment programs, and ongoing monitoring of key performance metrics and team morale.

Quality

Flexibility

With a minimum team size of one full-time employee, we offer unparalleled flexibility in deploying service teams and contact center technology worldwide, enabling our clients to quickly scale up or down as needed.

Cost-Effectiveness

Our services are also cost-effective, with significantly lower costs than in-house hiring, while still providing access to a team of native or near-native speakers and state-of-the-art technology. 247 Call Center's technical support services are available in multiple languages to cater to a global clientele. By choosing our outsourced technical support call.

Our Presence

We are active in many parts of the world!

Our multilingual team speaks many languages!

Industries We Serve

FAQs

How do you guarantee the quality of your technical support services?

We maintain the quality of our technical support services through a stringent screening process, identifying the most qualified candidates, extensive training programs, ongoing evaluation of key performance indicators, and team morale monitoring.

What technical support issues can your agents address?

Our agents are proficient in handling a wide range of technical support matters, including diagnosing and resolving hardware and software issues, troubleshooting internet service problems, providing expert advice, and aiding with product installation and configuration.

How rapidly can you adjust the size of your technical support team to align with my business requirements?

We offer exceptional flexibility in deploying service teams and contact center technology globally. We can promptly expand or contract your technical support team to adapt to the changing needs of your business.

What advantages come with outsourcing my technical support call center to 247 Call Center?

Outsourcing your technical support call center to 247 Call Center offers benefits such as cost-efficiency, access to a proficient and diverse agent pool, the ability to scale your support team as needed, and the capability to provide service in multiple languages.

How does your pricing model function for technical support call center services?

Our pricing structure is customized to cater to the unique requirements of each client. Please get in touch with us for a personalized quote based on your specific needs.

Which communication channels do your technical support agents utilize to assist customers (e.g., phone, email, live chat)?

Our technical support agents employ various communication channels to assist customers, including phone, email, live chat, and ticketing systems.

Can your technical support agents integrate with my existing ticketing system or CRM platform?

Absolutely, our technical support agents can seamlessly integrate with your current ticketing system or CRM platform, ensuring a smooth experience for your customers and efficient handling of support requests.

How do you ensure the security and confidentiality of my customers’ data during technical support interactions?

We take data security and confidentiality extremely seriously. We stick to strict security protocols and comply with data protection regulations, including GDPR, to safeguard your customer’s data during technical support interactions.