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OUTSOURCED TECHNICAL SUPPORT by 247 CALL CENTER

Outsource to us!

247 Call Center nurtures exceptional professionals that offer a wide range of tech support call center services and solutions. Our outsourced technical support call center is perfect for any company that sells, leases, or maintains equipment or software. Save on the costs of running an in-house technical support team by partnering with 247 Call Center for all your technical support needs.

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Technical Support Call Center
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Tech support is crucial when delivering quality in product or service

If you don’t correctly address your customers’ tech issues, they will never be able to experience the quality of your product at full capacity. Therefore, get the tech support that you need now! Our team can successfully gather and analyze customer information, including information on their issues, to determine the most effective solutions to their problems.

247 Call Center's Technical Support Agents deal with:

At our technical support call center, the agents are periodically trained to be able to handle any technical problem that might come up in the ever-changing tech industry of today. We offer tier 1 tech support, including hardware and software troubleshooting, basic product installation or troubleshooting information, and ticket routing. Our technical support agents can also pre-qualify and troubleshoot your customers’ problems/issues 24 hours a day, 7 days a week
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247 Call Center's Technical Support Call Center deal with:

247 Call's Technical Support Call Center deals with:

Trouble Shooting

Our specialized team for troubleshooting will trace and solve your tech operational issues through our sophisticated electronic system.

Internet Service Problems

We all can agree that there is nothing worse than bad internet, and there always seem to be those annoying internet issues that can ultimately irritate your customers. When they call help desks, our technical support call center pledges to be there for them.

Software Problems

Software problems are additional problems that can make your customers' computers and the internet non-operational. At our technical support call center, our team will always be on the lookout to solve those issues.

Advisory Services

Alright, bad internet is indeed pretty bad, but there's nothing worse than a confused customer. This can lead to agitation with your brand, and therefore, we make sure to resolve any uncertainties so your customers remain as loyal to you as ever.

Our Inbound Call Center Services

247 Call Center customizes inbound customer solutions that best fit your profile

Live Chat Support Services

As part of our inbound call center services, we offer Live Chat Support Services that ensures immediate connection with your customers in the most efficient way possible 24/7.

Technical Support Services

At our Technical Support Call Center, we have our specialized teams that will cater to your costumer's tech needs satisfactorily and cost-effectively. You will never have to worry about tech issues hindering your growth and lead generation.

Phone Answering Services

Our Live Phone Answering Services give an even more interpersonal touch to effective communication, at which our agents will be specialized for your businesses specifically, 24/7.

Appointment Setting Services

Through our Appointment Setting Services, our team of professionals will adequately represent your brand identity and values to form worthwhile business relationships, and increase sales.

Call Center Consulting

247 Call Center offers superior consulting services that will provide your business with personalized solutions that optimize your operational strategy and performance. Superb operational performance will in turn ensure positive costumer experience.

Help Desk Services

Our Help Desk Services will professionally help your costumers navigate through any issues that they might have. Starting from troubleshooting problems, FAQ uncertainties, other technical problems, and much more adding to the value of our Inbound call center services.

Call Screening Services

Kiss those annoying telemarketers goodbye with our Call Screening Services. We make sure that our agents face no distractions and commit to maximized productivity and sales for your company.

Cold Calling Services

247 Call Center has a team of professionals that will generate new clientele, leads and sales from your target audience through our Cold Calling Services. You might be having your doubts, but yes they still do work.

Order Taking Services

Our expertise is perfect for effective Order Taking Services. Our agents will make it their top priority to efficiently take and process your costumer's orders, while at the same time keeping their personal info and other data secure.

Event Registration Services

Event Registration can be extremely stressful. Therefore, we would love to plan it all for you. Starting from answering questions, confirming reservations and even processing payments while keeping your personal data secure.

Customer Care Services

Discover how 247 Call Center Call's Advanced Agent Model will promptly and properly solve any of your customers' issues. Our Customer Care Services will keep them happy and loyal indefinitely.

Our Presence

We are active in many parts of the world!

Philippines
Ukraine
U.S.
Argentina
Brazil
Great Britain
India
Malaysia
Hungary
Poland
Albania
Kosovo

Our multilingual team speaks many languages!

English
German
French
Italian
Swedish
Spanish
Dutch
Indian

Industries We Serve

Banking & Financial Services
Tourism
Retail
Medical
Manufacturing
Automotive
Travel & Transportation
Real Estate
eCommerce
SaaS
Restaurants & Food Services

Why Us?

247 Call Center has established itself as a preeminent player in the customer service outsourcing industry, thanks to a combination of cutting-edge technology and top-tier personnel.

Responsibility

Our clients can rest assured that they are in capable hands, with a team of passionate Client Success Managers dedicated to guiding them through every step of the implementation process, from initial launch to ongoing success in multiple languages across the globe.

Quality

We pride ourselves on our ability to deliver unparalleled quality, with a rigorous screening process to identify the most qualified candidates, comprehensive training and assessment programs, and ongoing monitoring of key performance metrics and team morale.

Flexibility

With a minimum team size of one full-time employee, we offer unparalleled flexibility in deploying service teams and contact center technology worldwide, enabling our clients to quickly scale up or down as needed.

Cost-Effectiveness

Our services are also cost-effective, with significantly lower costs than in-house hiring, while still providing access to a team of native or near-native speakers and state-of-the-art technology. 247 Call Center's technical support services are available in multiple languages to cater to a global clientele. By choosing our outsourced technical support call

How do you ensure the quality of your technical support services?

  • We ensure the quality of our technical support services by implementing a rigorous screening process to identify the most qualified candidates, providing comprehensive training and assessment programs, and continuously monitoring key performance metrics and team morale.

What types of technical support issues can your agents handle?

  • Our agents can handle various technical support issues, such as troubleshooting hardware and software problems, internet service issues, providing advisory services, and assisting with product installation or configuration.

How quickly can you scale up or down the size of your technical support team to meet my business needs?

  • We offer unparalleled flexibility in deploying service teams and contact center technology worldwide. We can quickly scale up or down the size of your technical support team as your business needs change.

What are the benefits of outsourcing my technical support call center to 247 Call Center?

  • The benefits of outsourcing your technical support call center to 247 Call Center include cost savings, access to a skilled and diverse team of agents, flexibility in scaling your support team, and the ability to provide service in multiple languages.

How does your pricing structure work for technical support call center services?

  • Our pricing structure is tailored to meet the unique needs of each client. Please contact us for a custom quote based on your specific requirements.

What communication channels do your technical support agents use to assist customers (e.g., phone, email, live chat)?

  • Our technical support agents use various communication channels to assist customers, including phone, email, live chat, and ticketing systems.

Can your technical support agents integrate with my existing ticketing system or CRM platform?

  • Yes, our technical support agents can integrate with your existing ticketing system or CRM platform to ensure a seamless experience for your customers and efficient handling of support requests.

How do you ensure the security and confidentiality of my customers’ data during technical support interactions?

  • We take data security and confidentiality very seriously. We implement strict security measures and comply with data protection regulations, such as GDPR, to ensure the safety of your customers’ data during technical support interactions.