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247 Call Center

24/7 Medical Call Center Services

Our medical call center is a dedicated extension of your team, committed to providing the quickest and highest quality patient service.
Medical Call Center Agent

Highest Level of Care - Day & Night

247 Call Center provides professional and reliable customer service for healthcare organizations. We specialize in tailored services for the medical industry, providing comprehensive support to our clients. Our team of highly-trained professionals is knowledgeable in all aspects of the medical field and can help streamline communication between providers, patients, and insurers.

Our call center services are designed to ensure that all calls are answered promptly and professionally. Our staff is experienced in handling a wide range of medical inquiries with sensitivity, accuracy, and timeliness. Whether it’s answering questions or scheduling appointments, our team can provide helpful guidance throughout each step of the process.

We also offer specialized solutions such as appointment reminders via text message and automated customer service solutions. Our goal is to help our clients achieve the highest level of customer satisfaction while reducing operational costs and improving efficiency. We understand the importance of providing quality care to patients, so we strive to ensure that every call is answered promptly and accurately.

Our Medical Call Center Services

247 Call Center Medical Services include:

Scheduling and reminder calls

We can help with appointment management through automated scheduling and reminder calls. This ensures your patients are informed of their appointments, ensuring you have better attendance.

Patient Outreach

Our experienced agents can provide valuable outbound services to reach out to your patient base via phone, text, or email. They can educate patients on medical treatments, gather feedback on services and manage follow-ups after hospital visits.

Inbound Services

From medicolegal inquiries to answering general information requests, our inbound call center staff is here to act as an extension of your office with personalized customer service tailored to meet each caller’s needs.

Revenue Cycle Management

Our agents are well-versed in various medical insurance plans and can effortlessly manage your revenue cycle management services, from verifying patient details to submitting claims.

Emergency Calls

From medicolegal inquiries to answering general information requests, our inbound call center staff is here to act as an extension of your office with personalized customer service tailored to meet each caller’s needs.

Medical Records Management

Our agents are well-versed in various medical insurance plans and can effortlessly manage your revenue cycle management services, from verifying patient details to submitting claims.

Medical call center agents

Trust 247 for Your Medical Call Center Services

We understand that each healthcare provider has different needs when it comes to calling center services, which is why we strive to customize our services to fit your specific requirements. 

With our medical call center, you can ensure that all of your patients receive the highest quality care and that all their needs are met promptly.

With 247 Call Center you will never have to worry!

We guarantee availability at all times to ensure customer satisfaction with your services. We will answer all the necessary questions, resolve all the issues, and generate new leads. You will never have to worry about a thing.

Frequently Asked Questions

What are medical call center services?

Medical call center services provide access to a team of skilled, experienced healthcare professionals who can answer calls and respond to patient queries. 

These services typically include telephone triage, appointment scheduling, follow-up care, and management of referrals, as well as any other medical requests that require quick responses.

How does outsourcing to medical call center services work?

Outsourcing to medical call center services is a great way to expand your practice’s reach and improve access to care. When you outsource medical call centers, it can include both inbound and outbound calls. 

Inbound calls involve taking incoming patient inquiries, scheduling appointments, providing appointment reminders, and answering general questions about the practice. Outbound calls are typically made for follow-up purposes with patients who have recently had an appointment or procedure done at the office. 

What are the benefits of outsourcing to 247 Call Center?

247 Call Center offers a wide range of benefits when it comes to outsourcing customer service and telemarketing. 

Our team is comprised of highly-trained and experienced professionals who are dedicated to delivering the best customer experience possible. 

Our staff is available 24/7, meaning that you can always be sure that you’ll be able to meet your customers’ needs and provide them with prompt, reliable service.